Refund Policy / রিফান্ড নীতি

Last updated: September 13, 2026

This policy provides general information about refund requests for ENSAF ECOM Learning World. Course-specific purchase conditions, access periods or refund terms shown at checkout or on a course page take priority where applicable.

Digital course access

Because online courses provide digital access that may begin immediately, refund eligibility can depend on the purchase method, how much content has been accessed, the reason for the request and any applicable consumer-protection requirements.

How to request a review

If you believe a refund should be considered, contact us promptly through the Contact page and provide the account email, course name, purchase details and a short explanation of the issue.

Review process

Refund requests are reviewed individually and fairly. Approval is not automatic unless a specific course or purchase page explicitly states a guaranteed refund condition. Where a refund is approved, processing time may depend on the payment method or provider.

Technical access issues

If you experience an access problem, please contact support first so we can reasonably attempt to restore access or correct the issue before a refund decision is made.

Exceptions

Nothing in this policy is intended to remove rights that cannot legally be excluded under applicable law.

Note: This is a general baseline policy. Exact refund windows or payment-specific rules should be added when the academy’s final payment and enrollment model is confirmed.